Support

Open the Bank and tap Restore purchases. That asks Apple or Google for everything you've bought and adds anything missing. Make sure you're signed in to the same game account and the same Apple ID or Google account you bought it with.

Still missing? Email us with the date and the item. A receipt screenshot from Apple or Google speeds things up.

Apple and Google handle every payment, so they handle refunds too. We can't issue one ourselves.

• iPhone and iPad: reportaproblem.apple.com
• Android: Google Play refund requests

Yes. Sign in to the same game account on the new phone, using the same Apple ID or Google account, and tap Restore purchases in the Bank. Purchases don't move between iPhone and Android, because Apple and Google each keep their own records.

No. Every purchase is a one-time purchase, and nothing renews.

Sign in with Apple, Google or email. Your progress is then saved to your account and comes back on any phone you sign in on. As a guest you can play the first three campaign jobs and Practice; those three jobs are kept on the phone and move to your account when you sign up.

On the sign-in screen, tap Forgot Password? and enter your email. If you signed up with Apple or Google, there's no password: use that button again.

Check that you're signed in to the account you played on. If you used Apple once and email another time, those are two accounts. If it's still missing, email us your display name and how you signed in.

In the app: menu, Preferences, then Delete Account at the bottom. The delete account page lists exactly what is erased and what is kept.

Open the menu, tap Crew, then add them by email or username. They get a request and you're crew once they accept. To play one, tap Let's Heist on their card.

Private Heist connects phones over Bluetooth, so it needs no internet but does need:

• Bluetooth turned on, on every phone.
• Permission for Capone's Bones to use Bluetooth. On iPhone that's in Settings, Capone's Bones. On Android, nearby-device scanning may also ask for location access; the game doesn't read your location.
• The phones within a few metres of each other, with the game open on screen.

Private Heist is part of the Premium Bundle. The host needs it to open a room.

Leaving the app during an Online Heist counts as a forfeit. Stay in the game until the results show.

Some ads play between games, and sometimes when you come back to the app after a while. They never play during a game. Remove Ads or the Premium Bundle stops them. Ads you choose to watch for a reward, like extra dough, are still offered, and they're always optional.

After you've played for a while, iOS asks whether the game may use your activity to choose ads. Either answer is fine and the game plays the same. You can change it later in iPhone Settings, Privacy & Security, Tracking.

Open Preferences in the menu. You can turn each kind on or off (Daily Heists, Rewards & Awards, Streaks, Comeback Reminders, Crew & Invites) and set quiet hours. To stop all of them, turn notifications off for Capone's Bones in your phone's settings.